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 e Mobile  
   e Mobile

Q & A

1.Q: Why the display Show"????"?

A: The program is trying to display Chinese characters. Uninstall eMobile, download and reinstall a new version" e mobile ". Or delete the "Lang" directory from "c:\program files\kinforce\e Mobile\directory”. This folder has the Chinese characters.

 

2.Q:How do I install the "e Mobile"?

A:Do not insert SIM Card reader until software is installed and PC restarted.

Ⅰ. Insert the e-Mobile CD into the CD-ROM drive.

Ⅱ. Double click SETUP.EXE and follow the instructions on the screen. If instructed to do so,click OK and accept license agreement to install .NET Framework ver1.1. Follow the on-screen instructions and restart your PC.For computers running on Windows 2000 or XP, a dialogue box on Hardware Installation will appear. Select "Continue Anyway" to proceed with the installation.

Ⅲ. Re-start the computer upon completion of the installation.

Ⅳ. Insert your sim card into the eMobile sim card reader. (With the logo of the eMobile reader should face up, the sim card circuit chip should face down and be inserted to the reader from the side without the slanted edge) need a picture

Ⅴ. Insert the e Mobile sim card reader into the USB port of your computer. An orange light will flash on the sim card reader, indicating that the computer is detecting the new hardware. Windows 2000 or XP will automatically detect the new hardware and the flashing light will change to green when the reader is ready for use.

Ⅵ. To use, double click the e Mobile sim card reader icon on the desktop.

*If the flashing orange light appears on the sim card reader upon usage or the computer indicates a problem utilizing the reader, remove the eMobile reader from the USB port and uninstall the eMobile software. Re-install the software by following steps (Ⅰ) to (Ⅵ) as above.

3.Q:The reader light doesn't seem to be green, it's yellow and then when you insert the sim card it flashes yellow and green.

A:You should insert the SIM card into Reader before inserting the reader to USB port.

4.Q:The reader flash yellow yet.

A:The driver is not properly installed. Perhaps the reader was plugged in before the software was installed. Uninstalled the software without the reader, restart PC, and reinstall the software. Then you can reinstall as (Ⅰ-Ⅵ) up.

5.Q: The green light is on, but it shows the "Connect error" message.

A:The driver is not properly installed. Or there is a conflict with the driver for another smartcard reader (ie. VISA). Deactivate the other driver in Windows hardware settings or uninstall the other driver and try eMobile again.

You can change another PC to try it again.

If you have any problem, please contact us:   support@kinforce.com

 Smart Card Reader  
 

  

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